CV Apprisal

[anita.kalyani]

Hi,

I am an HR professional in the mid level management for about 6 years now. I am looking to move up the ladder. Your advice and commets would help. I am applying for the post of a HR manager

Profile
An energetic and self-motivated individual with experience in all aspects of HR, office administration and reward management. Able to use own initiative and work as part of a team. Proven leadership skills, including managing and motivating other staff to achieve company objectives. An effective communicator at all levels within an organization. Good problem solving and analytical skills. Computer literate.

Competencies and experience
Ø Exceptional interpersonal and presentation skills in written & verbal communication.
Ø Ability to function as a team leader in conjunction with all departments.
Ø Ability to multitask and work in compressed timelines.
Ø Ability to set clearly defined goals and expectations and a willingness to evaluate them on an ongoing basis
Ø Strong project management skills with a developed ability to create and execute detailed project plans.
Ø A total of 13 years experience in, Reward management, Customer Relations, Resource management and HR Administration.

Employment history:
1. Jan 2003 – Till date. Airlines

· Strategic Research Innovation Specialist.
· Employee Participation Officer

1. Management and facilitation of innovation workshops and forums.
2. Organisation of yearly Chairman’s awards.
4. To manage and support key aspects of the Employee Reward and recognition programme
5. Recruit, manage and advise Employee Participation Facilitators in pursuance of the objectives of the Scheme.
6. Advise and train staff and managers as to the running of the scheme and the process.
7. Co-ordinate the central branding, marketing and promotion of the scheme on a day to day basis ensuring all employees have the knowledge to participate.
8. Monitor MI against the Service Charter and be pro-active in making recommendations for the continuous improvement of the current process.

Achievements:

1. Key involvement in conceptualization, & implementation of 'Najm' the reward and recognition scheme of the Group. Responsible for establishing the objectives of the Najm programme, which includes analysis, continuous innovation strategies & implementation of the communication plans.

2. In conjunction with IT worked on design and development of Najm the Group’s online reward and recognition scheme

4. Regularly monitored trends to identify problem and opportunity areas both internally and externally. Identified best practices to proactively suggested ways to incorporate them with different parts of the business.
5. Involved in the design & implementation of innovation worshops for various departments like Central Services; Commercial; Airport Operations etc.
6. Drafted Emirates Group's policy and procedures for reward and recognition management.
7. Facilitated and worked with employees and line departments to deliver a savings of over AED 46 Million from 2004-2010 through suggestions.
8. Served as the Vice Chairman of Ideas Arabia which is under the umbrella of Dubai Quality Group. In this capacity I have consulted as a subject matter expert in Suggestion Schemes for companies like KHDA, Etisalat, Jumeirah Group, DOHMS, DCA, amongst others.
9. Worked with employees to win various international trophies for suggestions.
10. Designed and facilitated workshops / courses for employees, facilitators and managers to ensure compliance to the Emirates Group's reward strategy.
11. Facilitated the creation and working of innovation and Quality Teams to enhance the effectiveness, efficiency, standardization of processes. Provide training and thought leadership around the entire innovation process.
12. Planned and managed PR campaigns, shows, presentations to publicize the scheme. Prepared articles and broadcast messages to be published in the Group’s internal publications.

2. Jan 2000 – June 2000. Holiday Inn- Salalah

Employing over 600 staff, Holiday Inn Salalah is one of the biggest hotels in the Dhofar region in Oman. Communication and customer needs is of key importance, ensuring that customers receive outstanding service and memorable experiences.

· English Language Instructor I/C Training

1. The main job responsibilities included analyzing the customer base and formulating a training program for instructing approximately 400 employees in English language and in etiquette according to HOLIDAY INN WORLD WIDE standards.
2. Informing the employees of procedures and the need for compliance and conducting programs devised by the management for better customer relations.
3. Identifying training needs and aiding employees to excel in their various departments in terms of customer service and relations.
4. I was also responsible for evaluating the individual performances based on which their yearly emoluments were revised.

ACHIEVEMENTS:

1. In the short period that I worked in Holiday Inn, I trained the local and expatriate employees to interact with the guests courteously.
2. Taught the employees basic spoken English and the minimum courtesies to be extended to a guest of the Hotel.
3. Trained the employees of the various departments to stand to international standards.
4. Maintained the quality of service provided by conducting regular tests and brainstorming sessions to evaluate the employees.

3. Nov 1995 – Dec 1997, Aron Universal Ltd, Bangalore, India
Aron Universal Ltd is a ISO 9001: 2000 certified manufacturer of Daylight Fluorescent Pigments. Exporting to more than 40 countries across the globe, Aron offers international quality standard pigments from India.

· Manager – Consumer product Division

1. Responsible for maintaining the quality and ensuring continuous improvement of the business as evidenced below.
ü Was involved in the implementation of ISO 9002.
ü Managed the relationship with the external ISO 9002 agency and was responsible for documentation and delivery, including reporting progress to senior management.
ü Analyzing and organizing office operations procedures, such as typing, bookkeeping, flow of correspondence, filing, requisition of supplies, and other services. Producing & implementing improvement plans.
2. Coordinating activities of 1200 personnel in establishment.
3. Heading a team of 13 sales executives.
4. Making individual performance reports of the employees for use by the Management.
5. Responsible for maintaining sales and attendance records of the division.
6. Coordinating with the Distributors for the travel and stay of the executives.
7. Consolidating the Sale figures and making Profit / Expenditure reports.
8. Recruiting and redeploying staff.
9. I was also in charge of production and marketing of decorative and art products, involved in export marketing of fluorescent pigments and ink concentrates.