Cv Help please

[Sueystewy]

Hello there,
Just thought I would give it a go and see if anyone had any advice -

January 2009 – Present Telesales/Account management UCC Supplies Ltd
· Within this role I have gained extensive further experience in a telesales role.
· Making outbound calls business to business building own client base from scratch.
· Communicating effectively to ensure selling of the correct product from the information given.
· Compiling quotes for potential and existing customers guaranteeing a sale / good margin.
· The progression of accounts to ensure further sales and higher percentage profit margins.

December 2006 – December 2008 Branch Co-ordinator Manning Stainton

Ÿ As the Branch Co-ordinator I would oversee the running of the office on a daily basis while the manager was out valuing properties.
Ÿ I had personal targets again of Mortgage / Market Appraisal / Survey / Conveyancing appointments as per previous role.
Ÿ In this role I now had to ensure the team sales targets were also met -
1. 15 Sales Per Month – This entailed locating the right house for the right person. Keeping in contact with prospective buyers to ensure a sale is made at the right price for both buyer and seller
2. 12 Exchanges Per Month – Keeping up to date with sales progression ensuring at all times solicitors are chased, sellers and purchasers are kept up to date and advised if they required act to maintain speedy completion dates.
3. 30 Price Reductions – Building good relationships with clients to gain trust and understanding ensuring properties at correct price to create sales.
To meet these targets required an influential role within my team ensuring positive attitudes were kept. The managing and developing of relationships with both client/sellers and buyers are kept professional. All records must be up to date within the branch ensuring excellent customer service at all times.
Take offers and negotiate between sellers and buyers.
Ÿ Take offers and progress a percentage of sales through to completion.
Ÿ Organising and prioritizing workloads of my own and team while under pressure.
Ÿ Regularly review individual leads with staff members.
Ÿ Create and maintain high productivity levels within a team.
Ÿ Arrange team meetings and team building.
Ÿ Managing half the client database within the branch ensuring they are kept up to date of current market climate and their property marketing while giving advice.
Ÿ Identifying new trends in market and creating any business opportunities.
Ÿ I achieved a position in the top ten sales negotiators within Manning Stainton for the majority of months while in employment.






March 2005 - December 2006
Sales Negotiator Manning Stainton

Ÿ Target of 5 mortgage appointments booked per week – met or exceeded.
Ÿ Target of 5 market appraisals booked per week – again met or exceeded.
Ÿ Target of 1 Survey lead per week - met.
Ÿ Target of 6 Conveyancing leads per month – met or exceeded.
Ÿ Make viewing appointments and gain feedback to report to clients.
Ÿ Ensure calls are answered in a timely manner.
Ÿ Meet and great clients in office efficiently delivering excellent customer service.
Ÿ Ensure personal sales targets are met while prioritizing workloads.
Ÿ Keeping a highly customer focused environment at all times.
Ÿ Awarded ‘Best New Negotiator’ at the end of first year.
Ÿ In my 2nd year I was then promoted to Branch Co-ordinator.

March 2004 –March 2005 Customer Contact Handling and Quality Administrator
Morrison Utility Services

Ÿ Overall co-ordination of complaints, Highway authority defects and damage claims.
Ÿ Receiving complaints and following through until customer satisfaction gained.
Ÿ Working with Contract Manager for trends and analysis of route causes.
Ÿ Compiling data from various sources to create statistics regarding performance.
Ÿ Ensuring complete confidentiality when dealing with employee’s personal information.
Ÿ Providing the project manager with statistical information regarding training and quality.
Ÿ Completing databases accurately of all training information.

October 1999 - March 2004 Operations Support Co-Ordinator Minorplanet Systems Ltd

Ÿ Acting as main point of contact for field engineers, dealing with queries on -

Wages / Stock Levels / Scheduling Job Issues / On-site problems with customers / Issuing Jobs to engineers ensuring quality completion

Ÿ Distributing workloads to team, ensuring deadlines are met to a high standard.
Ÿ Compiling department procedures.
Ÿ Liasing with customers over the phone; dealing with complaints payment issues and queries.
Ÿ Acting as main point of contact for customer including completing payment queries efficiently.

March 1999 – October 1999 Telesales Minorplanet Systems Ltd

• Outbound Cold Calling to generate appointments for sales manager.
• Ensuring targets are met including achieving booking four appointments per day. I managed to maintain or exceed this target.

IT Skills
Ÿ Sound awareness of Microsoft Word, Excel.
Ÿ E-mail and Internet Knowledge.
Ÿ Reapit and Home view (Estate Agent programs).
Ÿ Type approx. 45 words per minute.

Interests
Ÿ Reading, socialising, going to the gym, music.


Don;t worry it copied funny so is not set out like that!
Cheers